In some instances installers have been unable to join the Connect+ Installer with the Connect+ Panel. From Connect+ you may receive an unable to join or timeout error message. The following steps should eliminate these problematic errors. After each step attempt to join your device with panel again.
-Close app from multitasking. Double tap the Home Button and swipe up on the application.
-Turn bluetooth off and back on
-Move away from the customers WiFi router and any computer with USB 3.0 ports.
-Complete power cycle of your iOS device
-Power cycle Connect+ panel.
-Delete Connect+ Installer from your device and download again from the App Store.
-Ensure the Apple device is on the latest software version. Go to Settings app>General>Software Update
-Test with a known good bluetooth device or test with another iOS device
-Factory default Connect+. This will remove any previously configured zones and settings from the panel. If the panel already has a large configuration set up it may be wise to access the dealer portal using Safari or another web browser on your iOS device or another computer.