Enter the 12-character mac address and CRC number, click on ‘Register Hardware‘
Click on ‘Dealer Menu’ select ‘User Accounts’, click on the customer’s ‘username‘
On the ‘Account Contact‘ page, click on ‘Add Hardware‘ button.
On the ‘Registered Devices’ pop-up window, locate the mac address in the right column and click on the associated serial number hyperlink in the left column
Click on ‘Add Device‘
With both devices on the account, click on the new mac address
Scroll down to the bottom of the ‘Device Profile’ page, click ‘Run Migration‘
Click on ‘Remove Device’ to the far right of the old unit
Select the closest ‘Reason for Removing‘ device from the dropdown and click on ‘Complete Removal‘
