1. Home
  2. Knowledge Base
  3. FAQ
  4. How Do I Replace/Swap A Device?
  • Register Hardware (all devices have to be registered to your company inventory prior to being added to a customer account)
  • Click ‘Dealer Menu’ select ‘Hardware Registration
  • Enter the 12-character mac address and CRC number, click on ‘Register Hardware
  • Click on ‘Dealer Menu’ select ‘User Accounts’, click on the customer’s ‘username
  • On the ‘Account Contact‘ page, click on ‘Add Hardware‘ button.
  • On the ‘Registered Devices’ pop-up window, locate the mac address in the right column and click on the associated serial number hyperlink in the left column
  • Click on ‘Add Device
  • With both devices on the account, click on the new mac address
  • Scroll down to the bottom of the ‘Device Profile’ page, click ‘Run Migration
  • Click on ‘Remove Device’ to the far right of the old unit
  • Select the closest ‘Reason for Removing‘ device from the dropdown and click on ‘Complete Removal

Was this article helpful?

Related Articles