How Can Sub Users Access Mobile App?
How Can Sub Users Access Mobile App? On AlulaConnect, click on the “Customers” tab on the left side of the...
How Do I Replace/Swap A Device?
Register Hardware (all devices have to be registered to your company inventory prior to being added to a customer account)...
How To Associate Equipment With An Account?
How do I Associate Equipment With An Account? Using AlulaConnect, navigate to the desired customer account to which you wish...
How To Change My Dealer Password?
How do I change my dealer password? Log into AlulaConnect with your existing dealer credentials. Click on your dealer name...
How Do I Change The Customer’s Username?
How do I change a customer’s username? In AlulaConnect, navigate to your customer list and click on the intended customer....
Can I Access Multiple Locations Using One Application?
Can I access multiple locations using one application? The answer is YES. Within AlulaConnect, you can assign multiple MAC addresses...
Can The Dealer View Device Signals?
Can a dealer view device signals? The answer is YES. Sign into AlulaConnect, and select the desired customer account from...
How Are Signals Received By The End-User In The Event Of An Alarm?
How are signals relayed to the end user in the event of an alarm? Alula utilizes text messages, push notifications,...
Which Alarm Panels Are Supported By Your Products?
Please visit https://alula.com/knowledge-base/for a complete list Alula has designed all of our alarm communicators to work with panels which utilize...
Do I Need A Phone Line When Using Your Products? No
Our communicators and smart devices utilize the Internet and Cellular networks to relay alarm signals and device controls. Our dual-path...
How To Create Sub Users
How do I add sub-users? From AlulaConnect, select the desired customer account from the customer tab on the left side....
How To Recover Lost Password
As the end-user, go to alarmdealer.com, click on the ‘recover password’, a temporary password will be sent to the email...
How To Register Equipment
Sign in to Alarmdealer.com using your Dealer username and password Click ‘Dealer Menu’ drop down, select ‘Hardware Registration’ Enter 12-character...
How do I delete a device from a customer’s account?
How do I delete a device from a customer’s account? In AlulaConnect, navigate to the “Customers” tab and select the...
How To Transfer A Device From One Customer To Another
Transferring a device from one account (originating account) to another (receiving account): Old Account: You will need to be logged...
How To Select Service Plans
Service plans are selected on the Device Profile page Alarm Transmission is selected for the communication of signals from the...
Can An End-User Purchase Your Products And Sign Up For Your Service? No
Alula solutions are only available to end users through licensed alarm dealers. Contact Sales at 888-88-Alula for dealers in your...
How To Transfer A Customer From One Dealer To Another
Sign in to Alarmdealer.com using your Dealer username and password Click on ‘Dealer Menu’, select ‘User Accounts’ Under the Username...
What Is Caller ID Phone Number
Every signal that is sent to your central station will have this number masking where they are coming from. This...
What is Loss of Remote Supervision (E356)
This is formally known as Loss of Central Polling A E356, or Loss of Remote Supervision, is generated from Alula...
Will Your Products Transmit Signals To My Central Station? YES
Alula alarm communicators capture the signal from the panel and transmit to our network where they are then transmitted to...
How many peripheral devices can Connect+ support?
Connect+ is a versatile home automation system that seamlessly integrates various devices to enhance your smart home experience. Understanding its...
How do I use the Device Migration feature in AlulaConnect?
How do I use the Device Migration feature in AlulaConnect? ** This feature is only applicable to new BAT-Connect devices...
How do I change/update Central Station Information?
How do I change/update Central Station Information? Log into AlulaConnect, and locate the desired customer. Click on the customer’s name....
How do I delete a device from a customer’s account?
How do I delete a device from a customer’s account? In AlulaConnect, navigate to the “Customers” tab and select the...
