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How To Register Equipment

<p>Sign in to Alarmdealer.com using your Dealer username and password Click &#8216;Dealer Menu&#8217; drop down, select &#8216;Hardware Registration&#8217; Enter 12-character mac address and crc number, click &#8216;Register Hardware&#8217;&#8230;</p>
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How do I delete a device from a customer’s account?

<p>How do I delete a device from a customer&#8217;s account? In AlulaConnect, navigate to the &#8220;Customers&#8221; tab and select the desired customer. Click on the &#8220;Account Devices&#8221; tap&#8230;</p>
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How To Select Service Plans

<p>Service plans are selected on the Device Profile page Alarm Transmission is selected for the communication of signals from the panel to ipDatatel servers, whether the account is&#8230;</p>
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How To Transfer A Customer From One Dealer To Another

<p>Sign in to Alarmdealer.com using your Dealer username and password Click on &#8216;Dealer Menu&#8217;, select &#8216;User Accounts&#8217; Under the Username column, click on the account to be transferred&#8230;</p>
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What Is Caller ID Phone Number

<p>Every signal that is sent to your central station will have this number masking where they are coming from. This is useful when troubleshooting lost signals or signals&#8230;</p>
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What is Loss of Remote Supervision (E356)

<p>This is formally known as Loss of Central Polling A E356, or Loss of Remote Supervision, is generated from Alula servers. This is an indication that your device&#8230;</p>
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PUSH versus SMS/Text Notification

<p>PUSH vs SMS/Text Notifications are very similar. They both identify the alarm system address, alarm signal and zone, and zone description in a message to the user&#8217;s phone.  &#8230;</p>