Service plans are selected on the Device Profile page

Alarm Transmission is selected for the communication of signals from the panel to ipDatatel servers, whether the account is monitored or not

Alarm Notifications is selected if the customer wishes to receive automated phone calls, push notifications, or emails for each type of specific signal

Interactive Services is selected if the customer wishes to use the ‘Securesmart’ application either for full interaction or with a key-switch set up

Panel Downloading is selected if the Alula device will be used to connect to a panel for uploading and downloading the panel programming

Transferring a device from one account (originating account) to another (receiving account):

Old Account:

• You will need to be logged in as a dealer to be able to manage your customer’s accounts. Select the customer’s account that the device is moving from.
• There will be a link to the right of the mac address labelled ‘Remove Device’

New Account:

• Now you will need to go into the account that you want to put this device on. In that account there is a tab labelled ‘Add hardware’.
• Once you click on the ‘Add Hardware’ tab, your ‘Registered Devices’ window will pop up.
• In that new window you will see a list of devices registered to your company. Search for the mac address and click on the associated serial number.

*Removing a cellular device from an account does deactivate the unit from Verizon after 24 hours.

How do I delete a device from a customer’s account?

In AlulaConnect, navigate to the “Customers” tab and select the desired customer.

Click on the “Account Devices” tap on the top of the screen. I list of all devices registered to this account will appear.

To delete a specific device, click on the red “unassign from user” button on the far right end of the desired device’s row.

This device is now deleted from the customer’s account.

• Sign in to Alarmdealer.com using your Dealer username and password
• Click ‘Dealer Menu’ drop down, select ‘Hardware Registration’
• Enter 12-character mac address and crc number, click ‘Register Hardware’
• When registered, the ‘Successfully Registered MAC address‘ message will appear

As the end-user, go to alarmdealer.com, click on the ‘recover password’, a temporary password will be sent to the email address the end user has on their account.

As the dealer, log into alarmdealer.com, click on the end user’s username, click on the ‘Change Password’ button, click ‘Submit’.

How do I add sub-users?

From AlulaConnect, select the desired customer account from the customer tab on the left side.

Once you’ve selected an account, click on the “Sub-Users” tab, and select the blue “Add Sub User” link in the upper right corner of the window.

Populate the required fields for the sub-user, and click “Save.”

Sub-user is now successfully added to the account.

• Our communicators and smart devices utilize the Internet and Cellular networks to relay alarm signals and device controls.
• Our dual-path products offer alarm communications over Internet with a fail-over to Cellular providing redundancy to enable the best in alarm reliability for your customers.
• Our Internet-based communicators utilize either an Ethernet connection or Wi-Fi and the Cellular Communicators connect directly to Verizon’s LTE and CDMA Cellular network.

Please visit https://alula.com/knowledge-base/for a complete list

• Alula has designed all of our alarm communicators to work with panels which utilize Contact ID (CID).
• Alula has gone one step further by enabling keybus connectivity to select Honeywell, DSC, and GE/Caddx panels providing remote keypad programming thus eliminating the need for a truck-roll.
• Any product with the term ‘BAT’ will work on our ‘Fully supported’ panels such as Honeywell, DSC, and GE to provide a full functional virtual keypad
• All other products other than the “BAT” will work on our ‘Partially supported’ panels such as, Napco, and any other panel that offers a Keyswitch. (keyswitch will require an open zone and pgm to arm/disarm the system).