How To View/Bypass Zones?

Honeywell

  • To View Zones: enter Master code, *6, enter zone number
  • To Bypass Zone: enter Master code, *6, enter zone number, press bypass button

DSC

  • To View Zones: press *1, use arrow keys
  • To Bypass Zone: press *1, use arrow keys, press bypass button

GE Caddx

  • To View Zones: press *77, use arrow keys
  • To Bypass Zone: press *77, use arrow keys, press bypass button

How to Create Additional PIN Codes

  1. Log into alarmdealer.com using the primary user’s login credentials
  2. Click ‘Contact List’, click on ‘Add Contact’
    • Generate an unique username and password, confirm the password and click on ‘Create User’
  3. Click on the button labeled: Manage Locations
    • From the ‘Device Access List’ select the sub user from the dropdown box
    • Click on the mac address in the ‘Denied’ column, click on the ‘green arrow’ pointing to the left to move the mac address to the ‘Granted’
    • Click on ‘Save’
  4. Click on the button labeled: Manage Users
    • From the drop down box, select the panel
    • Create and enter the pin code
    • Click on ‘Submit’
  5. Test the new pin using the Keypad or mobile app

How To Factory Reset The Connect+

How To Factory Reset The Connect+

  • Open cover
  • Hold down the S4 button for 12 seconds
  • All LEDs will flash on/off at the 6 seconds and again at 12 seconds
  • Release the S4 button, replace the cover
  • Factory default is now complete
  • Attempt to join any sensors back to the Connect+ panel

List of available Connect+ Expansion Cards

Zwave

  •  This module can be placed in expansion slot 3 of the Connect+ panel.
  • It provides communications with door locks, appliance modules, or thermostats enabling a broad range of home automation features

Combination Zwave/Translator

  • This module can be placed in expansion slot 3 of the Connect+ panel.
  • It enables both translator and Z-Wave services to be offered on a Connect+ installation

CDMA

  • This module can be added to expansion in slot 1 the Connect+ panel
  • It provides alarm reporting and interactive services to be offered over Verizon or Sprint networks as either primary or back-up communication paths.

WiFi

  • Connects panel to local WiFi Network
  • Easy, tool-free installation
  • Enables: Alarm Reporting, Interactive Control Functions, all through broadband connection

How Are Signals Received By The End-User In The Event Of An Alarm?

How are signals relayed to the end user in the event of an alarm?

Alula utilizes text messages, push notifications, emails, and automated phone calls to notify customers of alarm events.

Push Notifications and Email notification can be enabled under the “Preferences” tab under the customer account in AlulaConnect.

Can The Dealer View Device Signals?

Can a dealer view device signals?

The answer is YES.

Sign into AlulaConnect, and select the desired customer account from the Customer’s tab.

Click the “Account Devices” tab at the top of the screen, and select the device for which you wish to view signals.

Select the “Event Log” tab at the top of the screen. All signals that have been transmitted successfully from the panel to the communicator will appear here.

Can I Access Multiple Locations Using One Application?

Can I access multiple locations using one application?

The answer is YES.

Within AlulaConnect, you can assign multiple MAC addresses to the same account, by clicking the “Add Hardware” link under the customer’s device page. This will allow the customer to access multiple locations through one application login.

Each device’s MAC address will need to be registered and associated to one customer account.

How Do I Change The Customer’s Username?

How do I change a customer’s username?

In AlulaConnect, navigate to your customer list and click on the intended customer.

Under the “Account” tab, edit the “Username” field to the updated username that you desire.

Click “Save.”

The username is now successfully changed.

How To Change My Dealer Password?

How do I change my dealer password?

Log into AlulaConnect with your existing dealer credentials.

Click on your dealer name in the top right corner, and a dropdown menu will appear. Select “Edit Profile.”

Click on the “Reset Password” link on the right side of the screen. You will be prompted to enter your new password twice to confirm accuracy. Click “Save.”

Your password is now successfully changed.

How To Associate Equipment With An Account?

How do I Associate Equipment With An Account?

Using AlulaConnect, navigate to the desired customer account to which you wish to add hardware.

Click on the “Account Devices” tab on the top of the page, followed by the blue “Add Hardware” box at the top right of the page.

If this is a new device, input the MAC address and CRC number into the corresponding fields and click “continue.” If this is a pre-registered device, click on the “Existing Device” tab and begin typing the MAC address into the field until it auto-populates. Click “continue.”

The device is now added to the customer account.